In a recent announcement, the Ford Motor Company has initiated a recall for a significant number of its vehicles due to a concerning rollaway risk associated with the 2020-2022 Explorer models. With 238,364 vehicles falling under this recall, the National Highway Traffic Safety Administration has raised the alarm about a potentially hazardous issue that could lead to accidents if the parking brake isn’t engaged.
The Rollaway Risk and its Implications
The heart of this issue lies in a “disconnected driveshaft” that could trigger an unexpected rollaway situation. This disconnect, while rare, poses a severe risk, and Ford is taking swift action to address it. This recall highlights the company’s commitment to ensuring the safety of its customers, reflecting Ford Motor Company’s unwavering dedication to upholding the highest standards in the automotive industry.
Ford’s Response and Solution
Ford Motor Company has taken immediate steps to remedy the situation. Owners of the affected vehicles can breathe a sigh of relief as the company has pledged to repair the impacted models at no additional cost. The measures include the replacement of the rear axle bolt and subframe bushing, along with a thorough inspection of the rear axle cover for any signs of damage. The comprehensive nature of these repairs underscores Ford’s commitment to delivering a safe driving experience to its customers.
Owners of the 2020-2022 Explorer models involved in the recall will be informed via mail starting on November 6, ensuring that they are promptly made aware of the situation. In addition, Ford has set up a dedicated customer service line at 1-866-943-6732 for any inquiries related to this recall. To facilitate the process, the recall has been assigned the identification number 23S55.
A History of Safety Concerns
This isn’t the first time Ford Motor Company has demonstrated its dedication to customer safety. Earlier this year, the Office of Defects Investigation received two complaints regarding faulty rear axle bolts, which were already addressed in a prior recall. This proactive approach to addressing issues demonstrates the company’s commitment to ensuring the well-being of its customers.
This recall follows another significant one earlier in the year when Ford recalled over 870,000 full-sized F-150 trucks due to concerns with the electronic parking brake. The potential for the parking brake to engage unexpectedly, including while the vehicle is in motion, posed a risk of loss of control and possible accidents.
In summary, Ford Motor Company’s decision to recall over 230,000 Explorers underscores their commitment to customer safety and satisfaction. The company is addressing the rollaway risk promptly, ensuring that impacted vehicles receive necessary repairs at no additional cost. This dedication to safety has been a recurring theme in Ford’s history, solidifying its reputation as a brand that values its customers’ well-being above all else.
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